Web Analytics
訂單金額滿$2,500享免費運送|Free shipping for orders over $2,500

退換貨政策/Returns & Exchanges

我們有 14 天退貨政策,您在收到商品後有 14 天的時間申請退貨。


如需退貨可以通過 hello@acmegroup.tw 與我們聯繫。如果您的退貨被接受,我們將向您發送退貨運輸標籤,以及有關如何寄送包裹的說明。不接受在未事先要求退貨的情況下寄回給我們的物品。

如有任何關於退換貨之問題您可以隨時通過 hello@acmegroup.tw 聯絡我們。

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@acmegroup.tw. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@acmegroup.tw.



Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.




Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns gift cards.




The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.




We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.